What is SugarCRM?

What is SugarCRM?

Sugar, with its Customer Experience platform, pays particular attention to the user’s needs.
Its strengths are usability, simplicity, flexibility and innovativeness

SugarCRM finally allows marketing, sales and service teams to have a complete view of the journey of each customer, avoiding the problems associated with traditional CRM. SugarCRM allows you to view all the information of your customers and save time (the platform automatically acquires the data and contextualizes them, presenting them to anyone who needs it).
The SugarCRM suite – usable both in cloud and on-site mode – was created with the aim of satisfying the needs and workflows of every business sector and, also for this reason, it is completely customizable.

Simplify your workflow, make your sales pipeline more efficient and increase your retention rate with SugarCRM.

What's more?

What's more?

TIME-AWARE

SugarCRM makes available all the chronological information relating to changes in the Customer Journey and more. This allows users to have an in-depth customer overview so they can make better business decisions, manage risks, respond more quickly to problems, and identify opportunities early.

DATA-BASED TECHNOLOGY

SugarCRM users will be able to enjoy data based on Artificial Intelligence. SugarCRM’s Artificial Intelligence technology allows companies to take advantage of accurate data and reliable forecasts.

AUTOMATIC INFORMATION MANAGEMENT

SugarCRM maximizes automation, data collection, analysis and presentation. This will allow users to save time collecting and entering customer information, allowing them to concentrate on the most important strategic activities.

EFFICIENCY AT THE COMPANY LEVEL

SugarCRM provides users with a set of applications that automate, manage, and perform data consolidation within each customer-driven process. This allows greater involvement of all company departments in individual business actions.

SALES

SALES

Accelerate productivity and the sales cycle with the most innovative sales automation on the market.

Sugar Sell collects (and automatically analyzes) the data of your customers in a single dashboard where you can manage your contacts, your leads, your opportunities, your reports, the activities of your team, the assignment of customers and not only.
With Sugar Sell you will have at your disposal, in real time, all the information you need to build a clear overview of your customer’s Customer Journey and the relationship you have established with him and you will be able to automate your most important activities, saving time.
Increase revenue, improve commercial efficiency, take advantage of Artificial Intelligence and offer your customers a memorable customer experience thanks to Sugar Sell.

MARKETING

MARKETING

Optimize conversions, cultivate relationships and generate greater profit with SugarCRM’s Marketing Automation platform.

Sugar Market was designed to optimize campaigns, evaluate engagement and increase conversions and profit.
With a scalable and reliable infrastructure, Sugar Market will allow you to optimize all your marketing activities. Increase traffic to your business site (with SEO, SEM and social media tools), align your marketing and sales team (assigning only the most qualified leads to sales team members), customize your campaigns (profiling and segmenting the database).
Rely on accurate information based on your customers’ activities and interest to take targeted actions and then track your performance with BI-level reports.

SERVICES

SERVICES

Give your customers the support they need quickly and efficiently.

Satisfying a customer who needs assistance means strengthening a relationship of trust.
Sugar Serve offers everything you need to be able to offer a unique customer experience in the world by responding promptly and professionally to all the needs of your customers.
Analyze and monitor the performance of your support team, submit customer support requests correctly, share documents and videos, allow your customers to consult best practices with Sugar Serve.
Thanks to Sugar Serve you will get a clear vision of every problem and you will always be ready to respond to the needs of your customers in a short time.

What is CRM?